Refund Policy

Last updated 16 September 2026

The honest version: you can find out whether this tool works for your bank without paying us anything. Conversion, the verification report and CSV export are free and unlimited. If your statement parses cleanly for free, it will parse cleanly after you pay — the paid plans unlock export formats, not accuracy.

So please try it before you buy. That said:

14-day refund

If you are not satisfied, write to support@balancesout.com within 14 days of purchase and we will refund you in full. You do not need to justify the request. Include the PayPal order reference so we can find the payment, and please ask us before opening a PayPal dispute — a refund is faster for both of us. For page packs we refund the full purchase, whether or not pages have been used.

Monthly passes

A pass is a single payment and does not renew, so there is nothing to cancel. Within 14 days of buying a pass it is refunded in full on request, like a page pack. After that a refund of the unused part is at our discretion — write to us if something went wrong and we will sort it out.

Gifts

A gift is refunded to the person who paid for it, on the same terms as any other purchase; the key sent to the recipient stops being valid for future re-sends.

If your bank is not supported

Full refund, no time limit, no argument. If the Service will not read your statements, it is of no use to you and we should not keep your money. Send us the file if you are willing — it is how new layouts get added.

How refunds are paid

Refunds go back to the original payment method, usually within five business days of us approving them; PayPal or your card issuer may take a further 3–5 business days to show it. A refunded key is voided in our records: it will not be re-sent, and we ask you to stop using it.